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We highly recommend opting for custom sizing to achieve the best fit.
Size | Bust | Waist | Hips | Hollow to Hem | Height |
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Insert your measured sizing into the case "Custom Size entry," or alternatively, email it to info@sarah-houston.com
How to Measure
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Estimated Delivery:Jan 13 - Jan 17
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- Free Shipping & Easy Returns.
- Duties included for EU, USA & CA.
Made to order in standard or custom sizes.
- Tailoring: 17-21 days | Shipping: 5-8 days
Worldwide shipping
Secure payments
Easy returns
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Let customers speak for us
Als u geen fitgrootte op de groottekaart kunt vinden, stuur dan uw metingen naar ons, wij bieden op maat gemaakte service aan.
Buste ___inch of ___cm,
Taille ___inch of ___cm,
Heupen ___inch of ___cm,
Holle to hem (zonder schoenen) ___inch of ___cm,
Uw lengte (zonder schoenen) ___inch of ___cm,
Hakken hoogte___inch of ___cm,
Armlengte ___inch of ___cm.
Vraag: Hoe op maat gemaakte metingen?
A: We kunnen gratis op maat gemaakte service bieden.
Eerst kunt u elke grootte kiezen om bestelling te plaatsen, het is alleen voor betaling, en vervolgens stuurt u mij uw metingen, inclusief:
Buste ___ inch of ___cm,
Taille ___ inch of ___cm,
Heupen ___ inch of ___cm,
Holle to hem (zonder schoenen) ___inch of ___cm,
Uw lengte (zonder schoenen) ___inch of ___cm,
Hakken hoogte___inch of ___cm,
Armlengte ___inch of ___cm.
Vraag: Hoe maak je op maat gemaakt kleuren?
A: We kunnen gratis op maat gemaakte kleurenservice bieden.
U kunt uw kleur kiezen op basis van onze kleurendiagram of contact met ons opnemen.
Vraag: Hoe maak je jurken op maat gemaakt?
A: Je kunt jurkenfoto naar mij sturen, dan zal ik je een goede prijs geven, als je kunt accepteren, sturen we je betalingslink.
Vraag: Productietijd en verzendtijd?
A: Meestal is onze productietijd 5-7 dagen, versnelde bestelling 3-5 dagen.
Wanneer u bestelling plaatst, kunt u de totale verzendtijd controleren.
Vraag: Kan ik enkele originele jurken ontwerpen wijzigen?
A: Geen probleem, dit is gratis.
Vraag: Wat als ik deze jurken niet leuk vind?
A: Allereerst maak je geen zorgen, je kunt contact met ons opnemen, we zullen je helpen dit probleem op te lossen.
Verzending:
We verzenden binnen 10-15 dagen per Aliexress Standard Shipping Way en 15-30 werkdagen naar de meeste bestemmingen, niet erg verre landen. Als u dringend nodig hebt, neem dan contact met ons op om te verzenden door snelle verzending, maar u moet extra betalen vergoeding, ik hoop het te begrijpen.
Opbrengst:
Uw tevredenheid is belangrijk voor ons. Wanneer u het pakket ontvangt, moedigen we u aan om te controleren en ervoor te zorgen dat de jurk is gemaakt door uw bestellingspecificaties. Probeer je jurk zo snel mogelijk zonder de tags te verwijderen, de jurk te wijzigen of te wassen. Als je hem wilt retourneren, stuur me dan een bericht met bijgevoegde foto's voordat je het verzendt, heel erg bedankt.
Omdat uw feedback erg belangrijk is voor de ontwikkeling van ons bedrijf, nodigen we u oprecht uit om positieve feedback voor ons achter te laten als u tevreden bent met ons product en dienst. Het kost je gewoon 1 minuut. Bedankt!Alle jurken in onze winkel kunnen worden aangepast in maat en kleur. Selecteer een maat op basis van uw lichaamsmetingen om uw bestelling in te dienen. Als u een jurk nodig hebt, geef ons dan uw gemeten gegevens in 3 dagen na betaling.
Lees hierboven de bovenstaande notities zorgvuldig voordat u uw bestelling plaatst. Als u vragen heeft, neem dan gerust contact met ons op.
Return and Refund Policies
- At sarah-houston.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
- We kindly ask you to return the products in their original packaging.
- All returned products will be fully refunded as long as they have not been used or damaged.
- If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
- During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
- However, please refrain from excessive testing beyond what is necessary.
- If the product loses value due to excessive handling, we may reduce the refund amount.
- If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
- Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at info@sarah-houston.com, you will receive an email within 48 business hours with the return address or a return label.
- If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
- In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
- For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
- The refund will be processed promptly and without any additional charges.
- We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
- You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
- To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.
Who pays the return costs?
return case
Who pays the return cost?
Defective products: This applies when the product is incorrect, damaged by the transport company, has a factory defect at the time of delivery, or if you have received a product other than what you purchased. In such cases, please contact us as soon as possible, within 48 hours of receipt, and attach photos of the product's condition.
Sarah Houston
Who pays for returns if the customer has changed his mind, is not satisfied, or does not want the product?
The buyer
Exchanges:
The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.
Do you have restocking fees?
No, the return at sarah-houston.com is free, according to the aforementioned conditions, there is no supply charge.
Return and refund procedure
To receive a refund for the returned product, please follow the step-by-step procedure below:
Step 1. Inform sarah-houston.com by email, sending your return request to info@sarah-houston.com must include the following information: the order number, the product reference, and the reason for the return.
Step 2. Process the return request. Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned.
Step 3. Return of your product. You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order. In case of returning more than one item, items need to be returned separately.
Step 4. The refund term is within 10 days. sarah-houston.com will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract.
The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at info@sarah-houston.com.
Order Cancellation:
To cancel an order, please contact us immediately after the purchase by email at info@sarah-houston.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.
Please be aware that if the order is canceled at the customer's request, a 5% payment processing fee will not be refunded.
Crafting Love, One Stitch at a Time
In threads of joy, and whispers of lace,
Sarah Houston, where dreams find their place.