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Description
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1. The price is only for the dress, not include any accessories such as gloves, veil and petticoat.
2. We can also make custom size for free. This will make the dress more suitable for you. Choosing custom made size need to measure following size. (Unit: cm/inches)
1) Bust =
2) Waist =
3) Hips =
4) Shoulder to shoulder =
5) Hollow to floor (without shoes)=
6) Height(whitout shoes)=
7) Shoes height=
8) Armseye(armhole)=
If you make long sleeve dress, the following size is also needed.
9)Bicep circumference(around at fullest part of upper arm)=
10)Sleeve length=
11)Wrist circumference=
Tips:
1. Make sure you take your measurements barefoot. Do not measure over clothing except
undergarments.
2. Please measure at least twice for accuracy.
3. To avoid the size problems, we advise you make the lace up back. If you want the zipper or button, please measure clearly. Thank you!
Custom Made is Available, Measure Yourself as Following :
Material: All our wedding dresses, wedding gowns, bridal dresses, evening dresses, prom dresses, bridesmaid dresses, party dresses, mother of bride dresses and other wedding accessories fabric is satin, chiffon, taffeta, tulle, organza, velvet etc. All using high-quality material.
If customer require, such as silk satin, cotton, we are trying our best to meet client's requirement.
Color: You can choose any color you like from color card, then tell us the color number.
Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we can not guarantee that the color of our products will be exactly the same with the photographs you saw.
Items will be send by TNT, UPS, FedEx, DHL, EMS, China Post etc.
Shipping time: 4-7 days by TNT, UPS, FedEx, DHL etc.
This is an international shipment. Item will be couriered from China to your address.
We may fold the gown inside out to protect the beading or lace. We will put the gown in a courier bag. Steam press is recommended after international transportation. Before shipment we will do a careful examination, tried to be no problems. But if the buyer get the goods found problems, please contact with us, we will help you properly addressed.
To be honest, in most time, the buyer don't need to pay customs fee. But sometimes customs tax are charged. Usually the seller don't accountable any customs fee, please check out the customs policy in your own place.
If you have to pay the customs fees, it is your duty to your own country, the buyer should understand this situation. Sincerely thank you for your understanding.
Please confirm your order (right size, color, style) carefully before you decide to place the order. All the orders are arranged according to your order confirmation. As always, if there is a problem or if the item is unsatisfactory, please do contact us first for a quick and satisfactory solution, such as refund or exchange another new item for you. Please kindly contact us for the return at first within 48 hours after receiving the item.
The returned item must be in perfect condition, as it was sent to you, has not been altered and has not been worn. If there is any dust, dirty spots, change and so on, we shall not offer refund. We offer FREE REPAIR on your dress! But the postage to send it back and re-shipping cost to you will be both on your account. It is required that the item or dresses should be returned to us within14 days after the return request is accepted.
We are very happy to work for you, and all of our efforts are aiming to get more and more better service to support your needs in dresses or other business. So your kindly and satisfied comments returned are very important for us. And that will definitely help both of us in future business cooperation. If you satisfied with the dress, please give us 5 stars.
And also please contact us first if there is any problems. You can send email or chat with us on line, all email will be answered within 1 business day. If you do not receive our reply, please kindly resend your email. We will reply you as soon as possible.
1. Q: How can I get discount?
A: Please favorite our store, and you can get our store coupons.
2. Q: Can I customize the size?
A: Yes, the size can be customized according to your own measurements. For more details, please contact us, thanks!
3. Q: Can I send you some photos to customize dresses?
A: We do customized dresses according to pictures and your requirements. If our current listings are not appealing to you, please send us the photos you have always dreamed of.
4. Q: Can you send some real pictures?
A: Dear, all of our dresses are customized. If we prepare any other pictures, we will show in the details. We can also send you some dress pictures made by our factory for your reference. Please contact us if necessary.
5. Q: Can I make alteration on original design ?
A: Free charge for small alternation, such as add sleeves etc. But all requirements need to be raised before production started.
6. Q: How similar can you make the dresses?
A: All the dresses we made are 95% ~ 99% similar to the original picture because of the different fabric and lace pattern. If you want 100% exactly same, please forgive. There are no two identical leaves in the world. Thank you for your understanding.
7. Q: How much time I can receive it?
A: Usually we need 15 work days to make dress, and delivery time depends on countries. You can contact us for more details.
14 Days Return & Refund
xWe've partnered with FraudShieldLegal.com to combat fraudulent activities effectively. This ensures that we maintain affordable prices for you without passing on the costs of fraud. Our commitment to tackling fraud and the wardrobing phenomenon through legal measures ensures a fair shopping experience for all.
Return and refund policy
You can only return goods within 14 days from the day you receive them. We advise our customers to examine the contents of their delivery as soon as it arrives. Once you are sure the items are damaged or wrongfully shipped, please initiate the return/refund process within a maximum of 48H from delivery date.
Please kindly contact our customer service department and ask to return your order. Please do not return the package directly to the address on our website or on the package, which are not our return address.
At Sarah Houston, your satisfaction is our top priority. We understand that shopping online can sometimes be challenging, and we're here to ensure that your experience with us is nothing short of exceptional. Our return policy is designed with your convenience and peace of mind in mind, reflecting our commitment to providing you with the highest level of service and quality products.
AII our items are made to order. This means that we do not stock extra items in our store. Once you place your order, it will be made specifically for you. Therefore, we will not accept returns of goods that are as per your order. Our return policy only accommodates damage or wrongful shipment of items.
- Our Commitment to Excellence
From the moment you choose Sarah Houston for your shopping needs, you become a valued member of our community. We take pride in offering a curated selection of products that are thoughtfully designed and meticulously crafted to meet your expectations. Whether you're searching for the perfect dress for a special occasion or a unique accessory to complement your style, we're dedicated to helping you find exactly what you're looking for.
- Transparent and Clear Guidelines
We believe in transparency and clarity when it comes to our return policy. By outlining our guidelines in detail, we aim to provide you with a clear understanding of how returns are facilitated at Sarah Houston. Whether you're returning a damaged item or simply need to exchange a product for a different size or color, we're here to assist you every step of the way.
- Your Satisfaction Guaranteed
Your satisfaction is our ultimate goal. If for any reason you're not completely satisfied with your purchase, we encourage you to reach out to our dedicated customer service team. We're here to listen to your concerns, address any issues, and work towards a resolution that leaves you feeling confident and satisfied with your shopping experience.
Return Eligibility
While we aim to ensure your complete satisfaction with our products, we understand that circumstances may arise where a return is necessary. Our return policy is designed to accommodate such situations, although with certain limitations.
Please note that all return requests must be accompanied by supporting pictures of the product. The return request will be considered valid and effective only once we have received and reviewed the product pictures.
Damaged Dresses
At Sarah Houston, we understand the importance of receiving your order in pristine condition. We acknowledge that there may be instances where a dress arrives with unexpected flaws or is not the item you anticipated. In such cases, we strive to provide a resolution that ensures your satisfaction.
- Definition of Damaged Dresses
Damaged dresses are those that exhibit noticeable flaws upon arrival, which were not present at the time of purchase. These flaws may include tears, rips, stains, or other imperfections that detract from the garment's quality and intended appearance. Our commitment to quality means that we take these concerns seriously and seek to address them promptly.
- Variations in Handmade Products
It's important to recognize that handmade products, including our dresses, may exhibit slight variations in color or sizing. These variations are inherent in the crafting process and contribute to the uniqueness of each garment. While we strive for consistency in our products, we acknowledge that minor differences may occur and may not necessarily constitute damage.
- Our Commitment to Resolution
Should you receive a damaged dress or the wrong item, we encourage you to contact our Customer Service team promptly. Providing clear pictures of the issue will aid us in assessing the situation and determining the appropriate course of action. We are committed to resolving any discrepancies and ensuring that you receive the quality product you expect from Sarah Houston.
- Assistance and Support
If you have received a damaged dress or the wrong item, please don't hesitate to reach out to us at info@sarah-houston.com. Our dedicated team is here to assist you every step of the way, providing guidance and support to address your concerns effectively.
- Return Process for Damaged Dresses or Wrong Item Received
If you believe your dress is damaged upon receipt, please contact us within 48 hours of delivery with clear pictures of the issue. Our team will assess the damage and provide further instructions on how to proceed with the return.
Refund Procedure
Upon receiving and inspecting the returned damaged dress, we will initiate the refund process. Refunds will be issued using the original payment method within 10 business days of receiving the returned item.
Final Sale Items
At Sarah Houston, we occasionally offer certain items as Final Sale. These items are marked as such to signify that they are being sold at a significantly reduced price and are considered non-returnable and non-refundable. We understand that purchasing Final Sale items requires careful consideration, and we aim to provide transparency regarding the terms of sale for these products.
- Non-Returnable and Non-Refundable
Final Sale items are excluded from our standard return and refund policies. Once purchased, these items cannot be returned or exchanged for any reason other than a manufacturing defect or damage upon arrival. It's important to note that Final Sale items are sold in their current condition, and any imperfections or discrepancies are disclosed at the time of sale.
- Considerations Before Purchase
Before purchasing a Final Sale item, we encourage you to carefully review the product description and images provided. Take note of any specific details regarding the item's condition, sizing, or other relevant information. If you have any questions or concerns about a Final Sale item, please don't hesitate to contact our Customer Service team for clarification.
Sizing and Fitting Issues
To allow for slight modifications, our tailors reserve additional fabric in the seams of all dresses. We understand that sometimes a finished gown might vary by approximately an inch in either direction of the specified measurements. This will allow you to make alterations so the dress can fit you perfectly.
Color Mismatch
Concerning color mismatch, please note that there might be a slight color deviation due to your computer screen or mobile device settings. However, if you are convinced that the color is not what you ordered, please contact Customer Service to see if a return or refund is possible.
Size Deviation
If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. In this case, we offer limited alterations reimbursement. Should you choose this option, please remember to request a receipt from your tailor. A copy of the receipt must be provided to request reimbursement.
Item Is The Size You Ordered But Does Not Fit
Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible.
Exchange Policy
Do you wish to exchange your dress for a different size or item?
Unfortunately, we currently don't offer an exchange service for any products at this time. All our dresses are made to order. Therefore, we will not have any extra dresses for exchange. If you want a different item, please return the order and start a new order from scratch.
Additional Assistance
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at info@sarah-houston.com. Our dedicated customer service team is here to assist you.
Thank you for your understanding and continued support.
Order Cancellation
We understand that circumstances may arise where you need to cancel your order. Please note the following cancellation policy:
- Orders canceled within 0–24 hours after order confirmation will receive an 90% refund of the price.
- Orders canceled within 24–72 hours after order confirmation will receive an 80% refund of the price.
- Orders canceled between 72 hours after order confirmation and before shipment will receive a 50% refund.
- Once your order has been shipped, it can no longer be canceled.
Warm regards,
The Sarah Houston Team
How To Measure
xMEASUREMENT GUIDE
MEASUREMENT TIPS FOR THE PERFECT FIT
Get measured before placing an order: We strongly suggest you have your measurements taken first by a professional tailor or measure yourself by following the measure guide below.
Measurement requirements: Make sure you take your measurements barefoot. Do not measure over clothing except undergarments.
A BUST
This is NOT your bra size!
Wear an unpadded bra (your dress will have a built-in bra)
Relax arms at sides
Pull tape across the fullest part of the bust
B WAIST
Bend to one side to find the natural crease of your waist
This is the slimmest part of the waist
Measure across at this point
Keep tape slightly loose to allow for breathing room
C HIPS
Stand with feet together
Measure around the fullest part of the hips and rear
Tape should brush across both hipbones
D HOLLOW TO FLOOR
Stand straight with feet together
Measure from the center of your collarbone(hollow) straight down to the floor
E HEIGHT
Stand straight with feet together
Begin at the top of the head and pull tape straight down to the floor
ARMHOLE
Hold out your arm
Put the tape around your shoulder and across your armhole
Please measure with bare shoulders
ARM CIRCUMFERENCE
Relax your arm
Put the tape around the fullest part of your upper arm
Please measure with bare arm
BELLY
Stand up straight with your abdomen relaxed.
Measure around your belly button with a tape.
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