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Simple A Line Modern Bridal Dresses Charming Strapless Wedding Dress Ruched Bow Bride Gowns for Women فستان حفلات الزفاف

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  • Estimated Delivery:May 15 - May 19

    • Free Shipping & Easy Returns.
    • Duties included for EU, USA & CA.
    • Tailoring :15-17 Days Shipping :5-8 Days
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Simple A Line Modern Bridal Dresses Charming Strapless Wedding Dress Ruched Bow Bride Gowns for Women فستان حفلات الزفاف

Simple A Line Modern Bridal Dresses Charming Strapless Wedding Dress Ruched Bow Bride Gowns for Women فستان حفلات الزفاف

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Return & Refund
FAQ's
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Description

Welcome to Sumnus Official Store

Thanks for your interested in our gowns.
Our Services:
1.Dresses does not include any accessories such as veils, gloves, petticoat inside and so on. Bidding is only for the dress! If you want accessories, please contact us
2.when you place the order, if you are not a standard size ,please write your detail size clear. if you are a standard size, check our size chart, we make the dress size according our size chart.
3.We suggest you choose lace up which is better to adjust the size to fit your body better.
4.Dress can be made in custom size, color, design. We strongly suggest you find a professional tailor to measure for you carefully following the Custom Measurements Guideline before buying a gown online.

Measurements :

We do standard size or custom size, the price is the same, please leave us your measurements if you choose custom size, please see below measuring instruction.
For Example:Size unit :( centimeters or inches)
1.Full Bust = ___ inches(cm)
2.Waist = ___ inches(cm)
3.Hips = ___ inches (cm)
4.Hollow to Floor = ___ inches (cm)
5.Hollow to floor with shoes on ___ inches (cm)
You may need take these measurments to me if your dress with straps or with sleeves or you need jacket to match for your dress.
6.Shoulder to Shoulder = ___ inches (cm)
7.armseye = ___ inches (cm)
8.arm length = ___ inches (cm)
9.biecp = ___ inches (cm)

COLOR CARD:

Please choose the color you like, remember the color number, contact us after placing the order, we will customize the color for you.

Please note that slight color difference shoulder be acceptable due to the light and screen.

Production

Quality Fabric

We carefully select high-quality fabric, threads and embellishments to create every dress. We ensure that every dress' color, sheen and texture are of the highest quality that meet your standards.

Exquisite Beading

Many of our dresses feature elaborate embellishment work on the sleeves and/or skirt. Professional dressmakers spend countless hours sewing by hand each piece of the embellishments to create a perfect, elegant and classic design just for you.

Exquisite Embroidery

Embroidering a wedding dress is not only about design, but also about great skill. Our dresses have beautiful and perfectly hand-done embroidery.

Gorgeous Appliqués

When a dress requires extra details, appliqués can give a dress a breathtaking appeal. Our dresses have beautiful appliqués arranged into intricate designs and sewn by hand.

Beautiful Ruching

Hand Ruching is the process where gathering of the fabric is done on a dress to create a beautiful decoration in the bodice and enhancing the silhouette.

Lining & Boning

Our dresses would not be complete without being fully lined and structured to flatter your figure. In addition, a comfortable and soft full net lining is added underneath our beautiful fabrics.

Payment:

1) We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.
2) Payment must be made within 3 days of order.
3) If you can't checkout immediately after auction close, please wait for a few minutes and retry Payments must be completed within 3 days.

Notice:

1. leave message in following condition: want custom made size ,color other styles; tell us the exact date you need the dress; have other demands in dress details
2. if you want color same as picture, please also leave message to tell.
3. The wedding dress does not include any accessories such as gloves, wedding veil and the crinoline petticoat ( show on the pictures). Bidding is for one dress only!
4. Before ordering, please read this listing carefully and ask all your questions. To send an email We will answer your questions within 24-48 hours. or Please use TradeManager contact me.
5.We strongly recommend that you have your measurements taken by a professional before buying any gown online. Please follow the measurement instructions, and measure yourself carefully.
6.If you want to cancel the order : we accept full refund within 24 hours after you placing the order; there is just 50% partial refund after you place the order more than 24 hours(the 50% is the cost of our material)

ABOUT SHIPPING:





Return & Refund

Thank you for choosing Sarah Houston for your shopping experience. We are deeply committed to ensuring your utmost satisfaction and endeavor to provide a seamless and enjoyable shopping journey.

Our comprehensive return and refund policies are designed with your peace of mind at the forefront, accommodating a variety of scenarios to ensure that you feel confident and secure in your purchases. Please take a moment to thoroughly review our detailed guidelines below, which elaborate on how returns and refunds are facilitated at sarah-houston.com, providing you with a clear understanding of our processes.

  • Hassle-Free Return Policy

Understanding that sometimes a product may not fully meet your expectations or needs, we have established an extended hassle-free return policy. This policy enables you to return your items within an extended period of 30 days from the delivery date of your order for any reason whatsoever. This initiative is aimed at providing you with ample time to assess your purchase and decide if it aligns with your expectations.

  • Comprehensive Eligibility Criteria

 

We fully understand the excitement and anticipation of trying on your new dress. While we encourage you to try on your dress in the same manner you would in a physical store, it is crucial to avoid makeup, deodorant, or perfume application before trying on the garment to prevent any potential marks or damage. Excessive handling or wear during the try-on process may impact the refund amount, should the dress not meet your expectations.

  • Detailed Refund Process

Upon receipt and inspection of your returned products, our team will initiate the refund process. We guarantee a full refund for all products that satisfy the eligibility criteria. In instances where an item is damaged during return due to inadequate packaging or handling, we reserve the right to offer a partial refund. This determination is made on a case-by-case basis, taking into account the extent of the damage and its impact on the item's resale value.

Guidelines for Testing and Handling

We recognize the importance of testing products to ensure they meet your needs and expectations. As such, during the return period, you are permitted to open the packaging and test the product in a manner akin to what you would experience in a traditional retail setting. However, we urge you to limit testing to what is necessary to ascertain the product's functionality and suitability. Excessive handling or use beyond basic testing may result in depreciation of the product's value, leading to a potential reduction in the refund amount.

Sealed Packages Protocol

For items that come in sealed packages, we advise that if you have doubts about wanting to keep the product, it's best to maintain the integrity of the seal as much as possible. Should you decide to open a sealed package, resealing it properly can be challenging, and as such, it may complicate the return process. We kindly ask that you include all original packaging materials when returning a product to facilitate a smoother process.

Zero-Cost Returns for Defective Products

We stand by the quality of our products, but we acknowledge that sometimes defects or damages can occur. In the unfortunate scenario where you receive a product that is not in perfect condition or has a manufacturing defect, we will cover the return shipping costs. This policy ensures that you are not out of pocket for issues that are beyond your control. Simply download and print the provided return label to facilitate the return process without incurring any costs.

Responsibility for Return Costs in Voluntary Returns

In situations where you decide to return a product due to personal preference (e.g., wrong size, change of mind), the responsibility for the logistics and cost of return shipping falls on you. We suggest using a trackable shipping service to guarantee the safe return of your items, providing you with peace of mind and ensuring that the return process is completed smoothly.

Refund Methodology

Upon processing your return, we will issue your refund using the same payment method that was used for the original transaction, unless an alternative arrangement has been agreed upon. This approach is designed to streamline the refund process, making it as straightforward and hassle-free as possible. Please allow for a processing time of 3-5 business days for the refund to be reflected in your account, although this timeframe may vary depending on your payment provider.

Step-by-Step Return Procedure

To initiate a return and secure a refund, please adhere to the following procedure:

Notify Sarah Houston:

Begin by sending a return request to info@sarah-houston.com. Include essential details such as your order number, and pictures of the received product.

Return Request Processing:

Upon receiving your request, our returns department will reach out to you within 2 business days to provide you with the necessary return address or a logistics label, if applicable.

Product Return:

You are required to return the product promptly, adhering to the indicated time frames, and no later than 30 days from the receipt of your order. If returning multiple items, please do so separately to facilitate a smoother process.

Refund Initiation:

After we have received and inspected your returned products, we will proceed with the refund process. Rest assured that all payments received from you will be refunded within 10 days from the date you informed us of your decision to terminate the contract.

Exchange Policy

If you wish to exchange an item for a different size, color, or variant, we recommend initiating a return for the current item and placing a new order for the desired product. This ensures a faster and more efficient exchange process, allowing you to receive your new item promptly.

Restocking Fees

Please note that for returns initiated by the customer, a restocking fee of 30% will be applied to the refund amount. This fee is necessitated by the costs associated with inspecting, repackaging, and restocking the returned items, ensuring that we can continue to offer high-quality products and services.

Order Cancellation Guidelines

Should you need to cancel an order, we urge you to contact us immediately after making the purchase. Send your cancellation request to info@sarah-houston.com, clearly stating your desire to cancel the order. Please be aware that you have a maximum window of 3 hours from the time of purchase to request a cancellation. Once the package has been dispatched, it is no longer possible to cancel the order. In cases where the cancellation is made at the customer's request, a payment processing fee of 5% will be retained and not refunded.

Additional Support and Assistance

We hope that the above information provides a comprehensive overview of our return and refund policies. Should you have any further questions, concerns, or require assistance at any point, please do not hesitate to reach out to us at info@sarah-houston.com. Our dedicated customer service team is committed to supporting you every step of the way, ensuring a positive and satisfying shopping experience.

Thank you for your understanding, cooperation, and continued trust in Sarah Houston.

Warm regards, The Sarah Houston Team

FAQ's

 

1. How do I know my size? 

The sizing details for each product are available on the product page. We provide a comprehensive size chart to help you find the perfect fit. If you have any further questions about sizing, don't hesitate to reach out to us at info@sarah-houston.com. Our team will be happy to assist you.

2. How can I place an order on Sarah Houston? 

Placing an order on Sarah Houston is simple and convenient. Follow these steps:

  • Browse our website and select the desired items by adding them to your shopping cart.
  • Once you've finished shopping, proceed to the checkout page.
  • Provide your shipping address and payment details to complete the order.

3. What payment methods do you accept? 

Sarah Houston accepts various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. Rest assured that your payment information is handled with the utmost security and privacy.

4. What are the shipping options and delivery times?

Shipping is FREE The estimated delivery date is indicated for each product. Delivery times depend on the handling time and transport time of each product. Handling and transport days refer to business days, excluding weekends and holidays.

5. Can I track my order? 

Yes, you can track your order on Sarah Houston. Once your order is dispatched, we will provide you with a tracking number. You can use this tracking number to monitor the status and location of your package until it reaches your doorstep.

6. Do you offer international shipping?

 Yes, Sarah Houston offers international shipping to various countries. During the checkout process, you can select your country for shipping, and the applicable shipping fees and estimated delivery times will be displayed.

7. What is your return policy? 

We want you to be completely satisfied with your purchase from Sarah Houston. If, for any reason, you are not happy with your order, you may return it within 30 days of receiving the package. The item should be unused, in its original condition, and with all tags intact. Please refer to our Returns and Refunds page for detailed instructions on the return process.

8. How do I contact customer support? 

Our customer support team is here to assist you with any inquiries or concerns. You can reach us through the following channels:

  • Email: info@sarah-houston.com
  • Phone✆: +34 666 08 60 28 (Monday to Friday, 9:00 am - 5:00 pm GMT)
  • Live Chat: Available on our website during business hours.

9. Can I cancel or modify my order after it's been placed? 

We aim to process orders quickly to ensure timely delivery. If you wish to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order is dispatched, it may not be possible to make changes.

10. Are there any promotions or discounts available? 

Sarah Houston regularly offers promotions and discounts on various items. Be sure to subscribe to our newsletter and follow us on social media to stay updated on the latest deals and special offers.

At Sarah Houston, we strive to provide exceptional service and top-notch products. If you have any other questions not covered in this FAQ, don't hesitate to get in touch with our customer support team. Happy shopping!

Crafting Love, One Stitch at a Time

Experience exquisite craftsmanship in every gown. Each dress is meticulously crafted by our artisans to deliver unparalleled elegance on your special day. Feel the difference.

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Wedding Dresses Craftsmanship

Discover the artistry and precision in every stitch of our wedding dresses, ensuring you look and feel radiant on your big day.

Signature Style

At Sarah Houston, our expertise shines in creating timeless wedding dresses that capture elegance and individuality. Trust us to bring your vision to life with unparalleled craftsmanship and personalized service.