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Description
xWelcome to our store
This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.please make sure the detail measurement matched the size you need. System default size is based on US size.If you want to custom made dress,please leave a message to us about your detailed and request.
1.Bust =___cm/inch
2.Waist =___cm/inch
3.Hips =___cm/inch
4.Lenght=___cm/inch( Shoulder to Floor with heels on)
5.Height =___ cm/inch(from the top of the head to floor without shoes)
6.Dress color =___ (Any color choose from our color chart or picture color.
Model Show:
FAQ:
1.i need another color and customized size,but I can't choose it when I place this order, what should i do?
Our size and color are free.You can place this order with your own request.We will make the dress according your new message.
2. Can I do some changes on the original design or Can your factory make my own design?
Absolutely OK! Please contact us before order.
3.Can i choose different color and customized size?
Sure,please refer to details below.
4. Urgent or Rush Order
We also accept rush order.Please contact us before order to confirm the date and surcharge accordingly,thank you.
5.Customs fees
In most time sometimes in some countries, the customs officer may be strict. we dont accountable any customs fee, Please check it out the customs policy at your own place.
Notes:
1. As an honest seller,we guarantee the dress will be 90%-95% same as original picture shown. If you want 100% exactly same, please forgive. We can not guarantee, so please do not place the order if you still insist 100% similarity. Thanks for your undertstanding.
2. The wedding dress does not include any accessaries such as veils, gloves, petticoat inside and so on. Bidding is only for the dress!If you want accessaries, please contact us!
3. We suggest you choose lace up which is better to adjust the size to fit your body better.
4. Dress can be made in custom size, color, design. We strongly suggest you find a proffessional tailor to measure for you carefully following the Custom Measurements Guideline before buying a gown online.
5. No ready - made any dress. All the dress need to custom-made! The whole custom made process(from the date we receive your payment and measurements) will take 8-15 working days(Urgent orders except).
6. Before placing an order, please read all of our listings carefully, if you have any question, please feel free to contact us.
Size Chart:
Because of the wedding/Event dress are special clothing, manual measurement with 1-3 cm error,please understand.Thanks
How to Measure:
A perfect-fitting dress starts with perfect measurements. Before ordering a made-to-measure dress from Aliexpress.com, we strongly encourage finding a professional local tailor who can help you measure accurately. Here, we'll show you which measurements are needed and how to correctly take them. Warning: measuring yourself at home is trickier than you think! For best results, always have your measurements taken by a professional local tailor.
Color Chart:
Since computer screens have chromatic aberration, especially between CRT screen and LCD cscreen, color difference can not be avoided, so we can not guarantee that the color of our products will be excetly same as the pictures you saw, please understand. If you are very very strict in color, please contact us firstly before you place an order. Thanks.
Return Policy:
1.You have 7 days to decide if the items are right for you after you received them.
2.You can return or exchange any unworn,unwashed,unaltered,undamaged items in original package including your order No.
3.Return shipping fee is paid by buyer.
4.In order to slove your problem as soon as possible,please contact us first and tell us your return season.
5.After we received your returning parcel info and tracking No. we will refund your money to your account within 3-10 working days.
6.We are so sorry about that if you received item that is not what actually you order or not the same as the pictures show or the description says on webpages.
7.All the dresses are copies from the web pages,not exactly same absolutely.but we try our best to make the dress close to the pictures.so please purchase rationally.though it is cheaply.
Feedback:
Since your feedback is very important to our business`s development, we sincerely invite you to leave positive feedback for us if you are satisfied with our product and service. It`ll just take you 1 minute. Thank you!
if you have any questions please ask me before payment or leave a new message to me when you make it,we will answer you within 24hours.thank you
14 Days Return & Refund
xWe've partnered with FraudShieldLegal.com to combat fraudulent activities effectively. This ensures that we maintain affordable prices for you without passing on the costs of fraud. Our commitment to tackling fraud and the wardrobing phenomenon through legal measures ensures a fair shopping experience for all.
Return and refund policy
You can only return goods within 14 days from the day you receive them. We advise our customers to examine the contents of their delivery as soon as it arrives. Once you are sure the items are damaged or wrongfully shipped, please initiate the return/refund process within a maximum of 48H from delivery date.
Please kindly contact our customer service department and ask to return your order. Please do not return the package directly to the address on our website or on the package, which are not our return address.
At Sarah Houston, your satisfaction is our top priority. We understand that shopping online can sometimes be challenging, and we're here to ensure that your experience with us is nothing short of exceptional. Our return policy is designed with your convenience and peace of mind in mind, reflecting our commitment to providing you with the highest level of service and quality products.
AII our items are made to order. This means that we do not stock extra items in our store. Once you place your order, it will be made specifically for you. Therefore, we will not accept returns of goods that are as per your order. Our return policy only accommodates damage or wrongful shipment of items.
- Our Commitment to Excellence
From the moment you choose Sarah Houston for your shopping needs, you become a valued member of our community. We take pride in offering a curated selection of products that are thoughtfully designed and meticulously crafted to meet your expectations. Whether you're searching for the perfect dress for a special occasion or a unique accessory to complement your style, we're dedicated to helping you find exactly what you're looking for.
- Transparent and Clear Guidelines
We believe in transparency and clarity when it comes to our return policy. By outlining our guidelines in detail, we aim to provide you with a clear understanding of how returns are facilitated at Sarah Houston. Whether you're returning a damaged item or simply need to exchange a product for a different size or color, we're here to assist you every step of the way.
- Your Satisfaction Guaranteed
Your satisfaction is our ultimate goal. If for any reason you're not completely satisfied with your purchase, we encourage you to reach out to our dedicated customer service team. We're here to listen to your concerns, address any issues, and work towards a resolution that leaves you feeling confident and satisfied with your shopping experience.
Return Eligibility
While we aim to ensure your complete satisfaction with our products, we understand that circumstances may arise where a return is necessary. Our return policy is designed to accommodate such situations, although with certain limitations.
Please note that all return requests must be accompanied by supporting pictures of the product. The return request will be considered valid and effective only once we have received and reviewed the product pictures.
Damaged Dresses
At Sarah Houston, we understand the importance of receiving your order in pristine condition. We acknowledge that there may be instances where a dress arrives with unexpected flaws or is not the item you anticipated. In such cases, we strive to provide a resolution that ensures your satisfaction.
- Definition of Damaged Dresses
Damaged dresses are those that exhibit noticeable flaws upon arrival, which were not present at the time of purchase. These flaws may include tears, rips, stains, or other imperfections that detract from the garment's quality and intended appearance. Our commitment to quality means that we take these concerns seriously and seek to address them promptly.
- Variations in Handmade Products
It's important to recognize that handmade products, including our dresses, may exhibit slight variations in color or sizing. These variations are inherent in the crafting process and contribute to the uniqueness of each garment. While we strive for consistency in our products, we acknowledge that minor differences may occur and may not necessarily constitute damage.
- Our Commitment to Resolution
Should you receive a damaged dress or the wrong item, we encourage you to contact our Customer Service team promptly. Providing clear pictures of the issue will aid us in assessing the situation and determining the appropriate course of action. We are committed to resolving any discrepancies and ensuring that you receive the quality product you expect from Sarah Houston.
- Assistance and Support
If you have received a damaged dress or the wrong item, please don't hesitate to reach out to us at info@sarah-houston.com. Our dedicated team is here to assist you every step of the way, providing guidance and support to address your concerns effectively.
- Return Process for Damaged Dresses or Wrong Item Received
If you believe your dress is damaged upon receipt, please contact us within 48 hours of delivery with clear pictures of the issue. Our team will assess the damage and provide further instructions on how to proceed with the return.
Refund Procedure
Upon receiving and inspecting the returned damaged dress, we will initiate the refund process. Refunds will be issued using the original payment method within 10 business days of receiving the returned item.
Final Sale Items
At Sarah Houston, we occasionally offer certain items as Final Sale. These items are marked as such to signify that they are being sold at a significantly reduced price and are considered non-returnable and non-refundable. We understand that purchasing Final Sale items requires careful consideration, and we aim to provide transparency regarding the terms of sale for these products.
- Non-Returnable and Non-Refundable
Final Sale items are excluded from our standard return and refund policies. Once purchased, these items cannot be returned or exchanged for any reason other than a manufacturing defect or damage upon arrival. It's important to note that Final Sale items are sold in their current condition, and any imperfections or discrepancies are disclosed at the time of sale.
- Considerations Before Purchase
Before purchasing a Final Sale item, we encourage you to carefully review the product description and images provided. Take note of any specific details regarding the item's condition, sizing, or other relevant information. If you have any questions or concerns about a Final Sale item, please don't hesitate to contact our Customer Service team for clarification.
Sizing and Fitting Issues
To allow for slight modifications, our tailors reserve additional fabric in the seams of all dresses. We understand that sometimes a finished gown might vary by approximately an inch in either direction of the specified measurements. This will allow you to make alterations so the dress can fit you perfectly.
Color Mismatch
Concerning color mismatch, please note that there might be a slight color deviation due to your computer screen or mobile device settings. However, if you are convinced that the color is not what you ordered, please contact Customer Service to see if a return or refund is possible.
Size Deviation
If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. In this case, we offer limited alterations reimbursement. Should you choose this option, please remember to request a receipt from your tailor. A copy of the receipt must be provided to request reimbursement.
Item Is The Size You Ordered But Does Not Fit
Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible.
Exchange Policy
Do you wish to exchange your dress for a different size or item?
Unfortunately, we currently don't offer an exchange service for any products at this time. All our dresses are made to order. Therefore, we will not have any extra dresses for exchange. If you want a different item, please return the order and start a new order from scratch.
Additional Assistance
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at info@sarah-houston.com. Our dedicated customer service team is here to assist you.
Thank you for your understanding and continued support.
Order Cancellation
We understand that circumstances may arise where you need to cancel your order. Please note the following cancellation policy:
- Orders canceled within 0–24 hours after order confirmation will receive an 90% refund of the price.
- Orders canceled within 24–72 hours after order confirmation will receive an 80% refund of the price.
- Orders canceled between 72 hours after order confirmation and before shipment will receive a 50% refund.
- Once your order has been shipped, it can no longer be canceled.
Warm regards,
The Sarah Houston Team
Size Chart
xWe highly recommend opting for custom sizing to achieve the best fit.
| Size | Bust | Waist | Hips | Hollow to Hem | Height |
|---|
Insert your measured sizing into the case "Custom Size entry," or alternatively, email it to info@sarah-houston.com
How to Measure
Size Chart
Crafting Love, One Stitch at a Time
- Choosing a selection results in a full page refresh.