How do I determine my size?
Our website offers a comprehensive size chart that includes measurements for bust, waist, and hips. Please refer to this chart to select the appropriate size for your wedding dress. If you need further assistance, feel free to contact our customer service team for personalized sizing advice.
Can I customize the design of my wedding dress?
Yes, we offer customization options for many of our wedding dresses. You can often choose the color, neckline, sleeve style, and other design elements to create a dress that matches your vision perfectly. Simply browse through our customization options listed on each product page, or contact us for more details.
What is the shipping time for wedding dresses?
Shipping times vary depending on your location and the specific dress you've ordered. Generally, our wedding dresses are made to order, so please allow for a processing time of 7 to 10 days. Once your dress is ready, shipping typically takes 5 to 6 days for international orders.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your wedding dress, please contact us within 30 days of receiving it to initiate the return process. Please note that customized or altered dresses may not be eligible for return, so be sure to review our return policy for full details.
Do you offer alterations services?
While we do not offer in-house alterations, we can provide recommendations for trusted tailors in your area who specialize in wedding dress alterations. If you have specific alteration requests, please let us know when placing your order, and we can accommodate them to the best of our ability.
Are your wedding dresses eco-friendly/sustainable?
We are committed to sustainability and offer a selection of wedding dresses made from eco-friendly materials such as organic cotton, recycled polyester, and bamboo silk. Look for our eco-friendly options labeled on our website, or contact us for more information about our sustainable practices.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery and receive real-time updates on its location.
Do you offer international shipping?
Yes, we ship our wedding dresses worldwide. However, please note that additional customs duties and taxes may apply to international orders, which are the responsibility of the recipient. For more information on international shipping rates and policies, please contact our customer service team.
How can I contact customer service?
You can reach our customer service team via email at firstname.lastname@example.org or by Live chat. Our team is available to assist you with any questions or concerns you may have regarding our wedding dresses, sizing, ordering process, and more.
Can I cancel or modify my order after it's been placed?
We aim to process orders quickly to ensure timely delivery. If you wish to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order is dispatched, it may not be possible to make changes.