16
Description
xWelcome To Our Store
Dear friends, thank you for choosing our team to make your wedding dress for you. We come from Suzhou international wedding dress town, one of the largest wedding dress industry bases in the world.
We have very rich experience in international brand wedding dress manufacture. We are committed to providing high-end buyers with customized high-quality wedding dress services.
We are welcome each sincere customer,whether enquiring or purchasing!If you have any questions or are interested in our dress shop and Bridal Accessories,please feel free to contact us.We will reply to you as soon as possible.
Warm Tips :
All wedding dresses in our shop can be customized in size and color. Please select a size close to your body size to submit the order. If you need custom size or color, please provide me the measured data in three days. Please read the following notes carefully before placing your order.If you have any questions,please feel free to contact us.
1.Product Photoshow
 Â
Warm Tips:
The price only includes wedding dress,not any accessories such as gloves,veils and petticoats ect.Affected by many factors,such as cutting skills of different tailors,photography lighting,camera angles,and different electronic displays,there may be minor difference between the wedding dress you receive and the picture above.Please allow few slight difference ,which is a normal phenomenon,Thanks for your kind understanding.
2-a.Standard Size Chart
2-b.Custom Size
If you need more accurate customization, please send me the following data
1. Chest circumference = cm.
2. Waist circumference = cm.
3. Hip circumference = cm.
4. Height (from head to floor, without shoes) = cm.
5. The heel height (the shoes to be worn on the day of wearing this dress) = cm.
6. Height from hollow to floor (without shoes) = cm.
7. Arm length = cm.
8. Date of wearing this dress
3: Standard Color Card
Most wedding dresses in our shop can be customized in color. If you want to customize special color wedding dress, please choose the color number you want to tell us before you place the order.
This is a photo of the fabric color. You can refer to it. Most brides at home and abroad choose ivory, very classic and beautiful. We suggest you choose ivory.
4.a:Private Custom Made
We provide complete customization services, and most of our wedding dresses are free to customize sizes and colors. We can make the perfect wedding dress for you according to your body measurement data. We can also order the wedding dress for you according to your requirements, modify the neckline, sleeve length and trailing train length. If you have any requirements, please feel free to contact us.
Of course, you can also send us other photos of the wedding dress you want to customize, or the photos you send are from a social media or store, and we will provide you with a professional and reasonable quotation after evaluation.
4.b:Development and production
It is believed that the fashion for a white wedding dress was introduced by the Queen of France, Anne of Austria. Since then, a lot of time has passed, the shades, structure, materials, etc. have changed, but one thing has remained unchanged - purity, depth, delight and worship - in front of a woman in a wedding dress. You experience similar sensations looking into the heavens - so distant, beautiful, inviting and endless. Incidentally, (or not?), But Alim Kara is translated from Italian - Seagull. That very bird in the endless sky is a symbol of purity, hope, joy, freedom and expected happiness.
4.c:Fabrics and materials
When creating Alim Kara wedding dresses, we use fabrics and decorations of the highest quality. This visually distinguishes Alim Kara dresses from competitors and ensures the durability and better safety of the dresses. Using modern technological solutions and the best world practices, we keep a reasonable cost.
5.Customer Show
6.About Us
To keep our collections up-to-date and high quality, we often travel, participate in international wedding exhibitions and shows. After all, the materials and technologies of wedding fashion are changing with incredible speed, new fabrics and methods of decoration are constantly appearing. Only by observing the wind, peering attentively into the horizon, you can move forward.
7: Shipping Method
Dresses will be send by DHL, UPS, FedEx, TNT, EMS,China Post etc
Shipping time: 4-10 days by TNT, UPS, FedEx, DHL
Item will be couriered from China to your address. We may fold the gown inside out to protect the beading or lacing.
Before shipment we will do a careful examination, tried to be no problems.But if the you get the goods found problems, please contact with us, we will help you properly addressed.
8: Return Policy
Almost all the products can be returned except the custom made ones. Please keep the dress brand new with original tags and label on. Please contact us before you sent the dress back!We will give you the return details.
1. If you find the dress in wrong color or measurements, please send us clear photos within 3 working days since you receive the skirt. You can return and refund or change the skirt.
2. If there is obvious quality problem with the dress, such as large dirt, broken or defects surface, please send us clear photos within 3 working days since you receive the skirt. You can return and refund or change the skirt.
3.If it is not the quality problem, we will deduct the postage when we refund you.
4.Product must be unworn and in the original condition even after tried on for fit and size.
5.Product can not Refund: Worn, Perfumed, Altered or without the original Brand&Labels.
9: Frequently Asked Questions
- Questions 1:What's your advantage?
A:Excelelnt Quality,Good Service,Good Price.
- Questions 2:Can you custom make dress if i send you some pictures?
A:Yes,we can custom make dress according to your pictures.
-Questions 3: Can i custom size?
A:Yes,we can custom size for you freely.
- Questions 4:How long can i get my dress?
A:It takes about 10 to 20 days to design and manufacture, and 7 to 10 days to transport.
-Questions 5:What should i do if thers is something wrong with the dress?
A:Please tell us at the first time,we will try our best to help you to solve problem.If it's our mistake,we will be responsible for it.
10:Business cooperation
We are a company specializing in the design and production of high-end wedding dresses. We provide OEM for many world-famous wedding dresses. Our wedding dress is made of high quality production technology and materials according to the high standard of the famous international wedding dress company.
We accept the mass order of the brand wedding dress company from us. We also support small and medium-sized wedding dress boutique sellers to customize their products from our company. If you need to discuss cooperation with me, please feel free to contact us.
WhatApp:+86 18616856804
14 Days Return & Refund
xWe've partnered with FraudShieldLegal.com to combat fraudulent activities effectively. This ensures that we maintain affordable prices for you without passing on the costs of fraud. Our commitment to tackling fraud and the wardrobing phenomenon through legal measures ensures a fair shopping experience for all.
Return and refund policy
You can only return goods within 14 days from the day you receive them. We advise our customers to examine the contents of their delivery as soon as it arrives. Once you are sure the items are damaged or wrongfully shipped, please initiate the return/refund process within a maximum of 48H from delivery date.
Please kindly contact our customer service department and ask to return your order. Please do not return the package directly to the address on our website or on the package, which are not our return address.
At Sarah Houston, your satisfaction is our top priority. We understand that shopping online can sometimes be challenging, and we're here to ensure that your experience with us is nothing short of exceptional. Our return policy is designed with your convenience and peace of mind in mind, reflecting our commitment to providing you with the highest level of service and quality products.
AII our items are made to order. This means that we do not stock extra items in our store. Once you place your order, it will be made specifically for you. Therefore, we will not accept returns of goods that are as per your order. Our return policy only accommodates damage or wrongful shipment of items.
- Our Commitment to Excellence
From the moment you choose Sarah Houston for your shopping needs, you become a valued member of our community. We take pride in offering a curated selection of products that are thoughtfully designed and meticulously crafted to meet your expectations. Whether you're searching for the perfect dress for a special occasion or a unique accessory to complement your style, we're dedicated to helping you find exactly what you're looking for.
- Transparent and Clear Guidelines
We believe in transparency and clarity when it comes to our return policy. By outlining our guidelines in detail, we aim to provide you with a clear understanding of how returns are facilitated at Sarah Houston. Whether you're returning a damaged item or simply need to exchange a product for a different size or color, we're here to assist you every step of the way.
- Your Satisfaction Guaranteed
Your satisfaction is our ultimate goal. If for any reason you're not completely satisfied with your purchase, we encourage you to reach out to our dedicated customer service team. We're here to listen to your concerns, address any issues, and work towards a resolution that leaves you feeling confident and satisfied with your shopping experience.
Return Eligibility
While we aim to ensure your complete satisfaction with our products, we understand that circumstances may arise where a return is necessary. Our return policy is designed to accommodate such situations, although with certain limitations.
Please note that all return requests must be accompanied by supporting pictures of the product. The return request will be considered valid and effective only once we have received and reviewed the product pictures.
Damaged DressesÂ
At Sarah Houston, we understand the importance of receiving your order in pristine condition. We acknowledge that there may be instances where a dress arrives with unexpected flaws or is not the item you anticipated. In such cases, we strive to provide a resolution that ensures your satisfaction.
- Definition of Damaged Dresses
Damaged dresses are those that exhibit noticeable flaws upon arrival, which were not present at the time of purchase. These flaws may include tears, rips, stains, or other imperfections that detract from the garment's quality and intended appearance. Our commitment to quality means that we take these concerns seriously and seek to address them promptly.
- Variations in Handmade Products
It's important to recognize that handmade products, including our dresses, may exhibit slight variations in color or sizing. These variations are inherent in the crafting process and contribute to the uniqueness of each garment. While we strive for consistency in our products, we acknowledge that minor differences may occur and may not necessarily constitute damage.
- Our Commitment to Resolution
Should you receive a damaged dress or the wrong item, we encourage you to contact our Customer Service team promptly. Providing clear pictures of the issue will aid us in assessing the situation and determining the appropriate course of action. We are committed to resolving any discrepancies and ensuring that you receive the quality product you expect from Sarah Houston.
- Assistance and Support
If you have received a damaged dress or the wrong item, please don't hesitate to reach out to us at info@sarah-houston.com. Our dedicated team is here to assist you every step of the way, providing guidance and support to address your concerns effectively.
- Return Process for Damaged Dresses or Wrong Item Received
If you believe your dress is damaged upon receipt, please contact us within 48 hours of delivery with clear pictures of the issue. Our team will assess the damage and provide further instructions on how to proceed with the return.
Refund Procedure
Upon receiving and inspecting the returned damaged dress, we will initiate the refund process. Refunds will be issued using the original payment method within 10 business days of receiving the returned item.
Final Sale Items
At Sarah Houston, we occasionally offer certain items as Final Sale. These items are marked as such to signify that they are being sold at a significantly reduced price and are considered non-returnable and non-refundable. We understand that purchasing Final Sale items requires careful consideration, and we aim to provide transparency regarding the terms of sale for these products.
- Non-Returnable and Non-Refundable
Final Sale items are excluded from our standard return and refund policies. Once purchased, these items cannot be returned or exchanged for any reason other than a manufacturing defect or damage upon arrival. It's important to note that Final Sale items are sold in their current condition, and any imperfections or discrepancies are disclosed at the time of sale.
- Considerations Before Purchase
Before purchasing a Final Sale item, we encourage you to carefully review the product description and images provided. Take note of any specific details regarding the item's condition, sizing, or other relevant information. If you have any questions or concerns about a Final Sale item, please don't hesitate to contact our Customer Service team for clarification.
Sizing and Fitting Issues
To allow for slight modifications, our tailors reserve additional fabric in the seams of all dresses. We understand that sometimes a finished gown might vary by approximately an inch in either direction of the specified measurements. This will allow you to make alterations so the dress can fit you perfectly.
Color Mismatch
Concerning color mismatch, please note that there might be a slight color deviation due to your computer screen or mobile device settings. However, if you are convinced that the color is not what you ordered, please contact Customer Service to see if a return or refund is possible.
Size Deviation
If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. In this case, we offer limited alterations reimbursement. Should you choose this option, please remember to request a receipt from your tailor. A copy of the receipt must be provided to request reimbursement.
Item Is The Size You Ordered But Does Not Fit
Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible.
Exchange Policy
Do you wish to exchange your dress for a different size or item?
Unfortunately, we currently don't offer an exchange service for any products at this time. All our dresses are made to order. Therefore, we will not have any extra dresses for exchange. If you want a different item, please return the order and start a new order from scratch.
Additional Assistance
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at info@sarah-houston.com. Our dedicated customer service team is here to assist you.
Thank you for your understanding and continued support.
Order Cancellation
We understand that circumstances may arise where you need to cancel your order. Please note the following cancellation policy:
- Orders canceled within 0–24 hours after order confirmation will receive an 90% refund of the price.
- Orders canceled within 24–72 hours after order confirmation will receive an 80% refund of the price.
- Orders canceled between 72 hours after order confirmation and before shipment will receive a 50% refund.
- Once your order has been shipped, it can no longer be canceled.
Warm regards,
The Sarah Houston Team
Size Chart
xWe highly recommend opting for custom sizing to achieve the best fit.
| Size | Bust | Waist | Hips | Hollow to Hem | Height |
|---|
Insert your measured sizing into the case "Custom Size entry," or alternatively, email it to info@sarah-houston.com
How to Measure
Size Chart
Crafting Love, One Stitch at a Time
- Choosing a selection results in a full page refresh.