info@sarah-houston.com
عملة
Free Customization & Easy Returns.
Duties included for EU, USA & CA.
Made to order in standard or custom sizes.
Tailoring: 15-21 days | Shipping: 5-8 days
Welcome to Our Wedding Dresses Online Store
We are a professional Wedding Event Dresses manufactory located in Suzhou City China and we engaged in this line since the year 2012. We offer customize service,the style ,color and size even your own designs are all can be customized via us with competitive prices and high quality.
Product Show
UZN Ivory A Line Satin Wedding Dress Square Neck Long Puff Sleeves Bridal Gown With Belt Brides Dress Vestido De Novia
Size Chart
We can make the dress for any size in our size chart,we also offer customize made service if there are no sizes in our chart match your sizes, the customize made service is FREE.
Check this if you need customzie made your dress:
All our dresses can be customized, so if you want to take the dress in your real measurements,Please follow the measurement instructions below, and measure yourself correctly.
Size unit: centimeters or inch
1.Bust = ___inches or ___cm
2.Waist = ___inches or ___cm
3.Hips = ___inches or ___cm
4.Hollow to hem =___inches or____cm
5.Height = ___inches or ___cm
6.Height of Heel __inches or ___cm
How to Measure
Here shows you how to make your measurements correctly and remind you what sizes needed for your dress :)
Color Chart
Here are the classic colors for the wedding dress: WHITE ,IVORY and CHAMPAGNE, for your reference.
If you do not want to make your wedding dress in classic colors, here are more colors for your option, check the colors below:
FAQ
Q: How to custom made Colors?
A: We can provide free customized colors services.
You can based on colors card to choose you like colors, or you can contact us.
Q: How to custom made Dresses ?
A: You can send dresses picture to us, then we will give you a good price, if you can accept, we will send payment link for you.
Q: Production time and shipping time
A: Usually our production time is 5-7 days, expedited order 3-5 days.
When you place order, you can look total shipping time.
Q: Can i custom size?
A: Yes, we can custom size for you freely.
Q: Can I change some original dresses designs?
A: No problem, this is free.
Q: What if I don't like this dresses?
A: First of all, please don't worry, you need contact us, we can help you to solve this problem.
ABOUT DELIVERY TIME
Total Delivery Time=Processing Time + Shipping Time
*Processing time: From the date your payment received to the order pack-up.
*Delivery time: This time is the actual shipping time, the time that couriers pick up the packages and deliver to your address. You can choose standard or expedited shipping methods.
For our warehouse Dresses:
It will take 2-3 days to process the order and the shipping methods you selected.
For our Customize Dresses:
Processing time(around 10-15 Calendar days)+shipping time(according to the shipping method you selected.)
*Rush order is accepted here, processing time within 7-10 days.
*Total Shipping Time of mixed orders with items in different dresses should be calculated using the longest estimate times listed.
EASY RETURENS & EXCHANGES
REFUNDS: Receive a refund on any qualifying item.
EXCHANGES: Size not quite right? Contact us to exchange for a new size.
We really want you to be happy with our purchase and have an easy return policy. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made according to your requests whatever style, color, or size. Try on your dress as soon as possible without removing the tags, altering or washing the dress. If for some reason that you want to return the products or want to get a refund, we will totally understand.
Contact us in 7 days after you received the package.
When you making a return, please include a note with your name, address and order number, a brief explanation of the reason for the return.
NOTES
(1). Please do not choose the size you usually wear, kindly choose the size according to Our Size Chart.
(2). Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's
responsibility.
(3). Please check with your country's customs office to determine what these additional costs will be prior to ordering/buying.
(4). These charges are normally collected by the delivering freight(shipping) company or when you pick the item up - Do not confuse them for additional shipping charges.
ABOUT FEEDBACK
If you are not satisfied, please contact us first, we will serve you to your satisfaction :)
If you are satisfied, please leave 5 stars and follow us, we have special discounts for our fans every week :)
We've partnered with FraudShieldLegal.com to combat fraudulent activities effectively. This ensures that we maintain affordable prices for you without passing on the costs of fraud. Our commitment to tackling fraud and the wardrobing phenomenon through legal measures ensures a fair shopping experience for all.
You can only return goods within 14 days from the day you receive them. We advise our customers to examine the contents of their delivery as soon as it arrives. Once you are sure the items are damaged or wrongfully shipped, please initiate the return/refund process within a maximum of 48H from delivery date.
Please kindly contact our customer service department and ask to return your order. Please do not return the package directly to the address on our website or on the package, which are not our return address.
At Sarah Houston, your satisfaction is our top priority. We understand that shopping online can sometimes be challenging, and we're here to ensure that your experience with us is nothing short of exceptional. Our return policy is designed with your convenience and peace of mind in mind, reflecting our commitment to providing you with the highest level of service and quality products.
AII our items are made to order. This means that we do not stock extra items in our store. Once you place your order, it will be made specifically for you. Therefore, we will not accept returns of goods that are as per your order. Our return policy only accommodates damage or wrongful shipment of items.
From the moment you choose Sarah Houston for your shopping needs, you become a valued member of our community. We take pride in offering a curated selection of products that are thoughtfully designed and meticulously crafted to meet your expectations. Whether you're searching for the perfect dress for a special occasion or a unique accessory to complement your style, we're dedicated to helping you find exactly what you're looking for.
We believe in transparency and clarity when it comes to our return policy. By outlining our guidelines in detail, we aim to provide you with a clear understanding of how returns are facilitated at Sarah Houston. Whether you're returning a damaged item or simply need to exchange a product for a different size or color, we're here to assist you every step of the way.
Your satisfaction is our ultimate goal. If for any reason you're not completely satisfied with your purchase, we encourage you to reach out to our dedicated customer service team. We're here to listen to your concerns, address any issues, and work towards a resolution that leaves you feeling confident and satisfied with your shopping experience.
Return Eligibility
While we aim to ensure your complete satisfaction with our products, we understand that circumstances may arise where a return is necessary. Our return policy is designed to accommodate such situations, although with certain limitations.
Please note that all return requests must be accompanied by supporting pictures of the product. The return request will be considered valid and effective only once we have received and reviewed the product pictures.
Damaged Dresses
At Sarah Houston, we understand the importance of receiving your order in pristine condition. We acknowledge that there may be instances where a dress arrives with unexpected flaws or is not the item you anticipated. In such cases, we strive to provide a resolution that ensures your satisfaction.
Damaged dresses are those that exhibit noticeable flaws upon arrival, which were not present at the time of purchase. These flaws may include tears, rips, stains, or other imperfections that detract from the garment's quality and intended appearance. Our commitment to quality means that we take these concerns seriously and seek to address them promptly.
It's important to recognize that handmade products, including our dresses, may exhibit slight variations in color or sizing. These variations are inherent in the crafting process and contribute to the uniqueness of each garment. While we strive for consistency in our products, we acknowledge that minor differences may occur and may not necessarily constitute damage.
Should you receive a damaged dress or the wrong item, we encourage you to contact our Customer Service team promptly. Providing clear pictures of the issue will aid us in assessing the situation and determining the appropriate course of action. We are committed to resolving any discrepancies and ensuring that you receive the quality product you expect from Sarah Houston.
If you have received a damaged dress or the wrong item, please don't hesitate to reach out to us at info@sarah-houston.com. Our dedicated team is here to assist you every step of the way, providing guidance and support to address your concerns effectively.
If you believe your dress is damaged upon receipt, please contact us within 48 hours of delivery with clear pictures of the issue. Our team will assess the damage and provide further instructions on how to proceed with the return.
Refund Procedure
Upon receiving and inspecting the returned damaged dress, we will initiate the refund process. Refunds will be issued using the original payment method within 10 business days of receiving the returned item.
Final Sale Items
At Sarah Houston, we occasionally offer certain items as Final Sale. These items are marked as such to signify that they are being sold at a significantly reduced price and are considered non-returnable and non-refundable. We understand that purchasing Final Sale items requires careful consideration, and we aim to provide transparency regarding the terms of sale for these products.
Final Sale items are excluded from our standard return and refund policies. Once purchased, these items cannot be returned or exchanged for any reason other than a manufacturing defect or damage upon arrival. It's important to note that Final Sale items are sold in their current condition, and any imperfections or discrepancies are disclosed at the time of sale.
Before purchasing a Final Sale item, we encourage you to carefully review the product description and images provided. Take note of any specific details regarding the item's condition, sizing, or other relevant information. If you have any questions or concerns about a Final Sale item, please don't hesitate to contact our Customer Service team for clarification.
Sizing and Fitting Issues
To allow for slight modifications, our tailors reserve additional fabric in the seams of all dresses. We understand that sometimes a finished gown might vary by approximately an inch in either direction of the specified measurements. This will allow you to make alterations so the dress can fit you perfectly.
Color Mismatch
Concerning color mismatch, please note that there might be a slight color deviation due to your computer screen or mobile device settings. However, if you are convinced that the color is not what you ordered, please contact Customer Service to see if a return or refund is possible.
Size Deviation
If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. In this case, we offer limited alterations reimbursement. Should you choose this option, please remember to request a receipt from your tailor. A copy of the receipt must be provided to request reimbursement.
Item Is The Size You Ordered But Does Not Fit
Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible.
Exchange Policy
Do you wish to exchange your dress for a different size or item?
Unfortunately, we currently don't offer an exchange service for any products at this time. All our dresses are made to order. Therefore, we will not have any extra dresses for exchange. If you want a different item, please return the order and start a new order from scratch.
Additional Assistance
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at info@sarah-houston.com. Our dedicated customer service team is here to assist you.
Thank you for your understanding and continued support.
Order Cancellation
We understand that circumstances may arise where you need to cancel your order. Please note the following cancellation policy:
Warm regards,
The Sarah Houston Team
We highly recommend opting for custom sizing to achieve the best fit.
Size | Bust | Waist | Hips | Hollow to Hem | Height |
---|
Insert your measured sizing into the case "Custom Size entry," or alternatively, email it to info@sarah-houston.com
How to Measure