On Zhu-vestidos De Novia brillantes con hombros descubiertos para mujer, Vestido De Novia elegante con cola De corte, Vestido De princesa De talla grande 2023

Return Policy

You can only return goods within 14 days from the day you receive them. We advise our customers to examine the contents of their delivery as soon as it arrives. Once you are sure the items are damaged or wrongfully shipped, please initiate the return/refund process as soon as you can.

Please kindly contact our customer service department and ask to return your order. Please do not return the package directly to the address on our website or on the package, which are not our return address.

At Sarah Houston, your satisfaction is our top priority. We understand that shopping online can sometimes be challenging, and we're here to ensure that your experience with us is nothing short of exceptional. Our return policy is designed with your convenience and peace of mind in mind, reflecting our commitment to providing you with the highest level of service and quality products.

AII our items are made to order. This means that we do not stock extra items in our store. Once you place your order, it will be made specifically for you. Therefore, we will not accept returns of goods that are as per your order. Our return policy only accommodates damage or wrongful shipment of items.

Our Commitment to Excellence

From the moment you choose Sarah Houston for your shopping needs, you become a valued member of our community. We take pride in offering a curated selection of products that are thoughtfully designed and meticulously crafted to meet your expectations. Whether you're searching for the perfect dress for a special occasion or a unique accessory to complement your style, we're dedicated to helping you find exactly what you're looking for.

Transparent and Clear Guidelines

We believe in transparency and clarity when it comes to our return policy. By outlining our guidelines in detail, we aim to provide you with a clear understanding of how returns are facilitated at Sarah Houston. Whether you're returning a damaged item or simply need to exchange a product for a different size or color, we're here to assist you every step of the way.

Your Satisfaction Guaranteed

Your satisfaction is our ultimate goal. If for any reason you're not completely satisfied with your purchase, we encourage you to reach out to our dedicated customer service team. We're here to listen to your concerns, address any issues, and work towards a resolution that leaves you feeling confident and satisfied with your shopping experience.

Return Eligibility

While we aim to ensure your complete satisfaction with our products, we understand that circumstances may arise where a return is necessary. Our return policy is designed to accommodate such situations, although with certain limitations.

Please note that all return requests must be accompanied by supporting pictures of the product. The return request will be considered valid and effective only once we have received and reviewed the product pictures.

Damaged Dresses 

At Sarah Houston, we understand the importance of receiving your order in pristine condition. We acknowledge that there may be instances where a dress arrives with unexpected flaws or is not the item you anticipated. In such cases, we strive to provide a resolution that ensures your satisfaction.

Definition of Damaged Dresses

Damaged dresses are those that exhibit noticeable flaws upon arrival, which were not present at the time of purchase. These flaws may include tears, rips, stains, or other imperfections that detract from the garment's quality and intended appearance. Our commitment to quality means that we take these concerns seriously and seek to address them promptly.

Variations in Handmade Products

It's important to recognize that handmade products, including our dresses, may exhibit slight variations in color or sizing. These variations are inherent in the crafting process and contribute to the uniqueness of each garment. While we strive for consistency in our products, we acknowledge that minor differences may occur and may not necessarily constitute damage.

Our Commitment to Resolution

Should you receive a damaged dress or the wrong item, we encourage you to contact our Customer Service team promptly. Providing clear pictures of the issue will aid us in assessing the situation and determining the appropriate course of action. We are committed to resolving any discrepancies and ensuring that you receive the quality product you expect from Sarah Houston.

Assistance and Support

If you have received a damaged dress or the wrong item, please don't hesitate to reach out to us at info@sarah-houston.com. Our dedicated team is here to assist you every step of the way, providing guidance and support to address your concerns effectively.

Return Process for Damaged Dresses or Wrong Item Received

If you believe your dress is damaged upon receipt, please contact us within 48 hours of delivery with clear pictures of the issue. Our team will assess the damage and provide further instructions on how to proceed with the return. Return shipping costs for damaged items will be covered by us.

Refund Procedure

Upon receiving and inspecting the returned damaged dress, we will initiate the refund process. Refunds will be issued using the original payment method within 10 business days of receiving the returned item.

Final Sale Items

At Sarah Houston, we occasionally offer certain items as Final Sale. These items are marked as such to signify that they are being sold at a significantly reduced price and are considered non-returnable and non-refundable. We understand that purchasing Final Sale items requires careful consideration, and we aim to provide transparency regarding the terms of sale for these products.

Non-Returnable and Non-Refundable

Final Sale items are excluded from our standard return and refund policies. Once purchased, these items cannot be returned or exchanged for any reason other than a manufacturing defect or damage upon arrival. It's important to note that Final Sale items are sold in their current condition, and any imperfections or discrepancies are disclosed at the time of sale.

Considerations Before Purchase

Before purchasing a Final Sale item, we encourage you to carefully review the product description and images provided. Take note of any specific details regarding the item's condition, sizing, or other relevant information. If you have any questions or concerns about a Final Sale item, please don't hesitate to contact our Customer Service team for clarification.

Sizing and Fitting Issues

To allow for slight modifications, our tailors reserve additional fabric in the seams of all dresses. We understand that sometimes a finished gown might vary by approximately an inch in either direction of the specified measurements. This will allow you to make alterations so the dress can fit you perfectly.

Color Mismatch

Concerning color mismatch, please note that there might be a slight color deviation due to your computer screen or mobile device settings. However, if you are convinced that the color is not what you ordered, please contact Customer Service to see if a return or refund is possible.

Size Deviation

If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. In this case, we offer limited alterations reimbursement. Should you choose this option, please remember to request a receipt from your tailor. A copy of the receipt must be provided to request reimbursement.

Item Is The Size You Ordered But Does Not Fit

Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible.

Exchange Policy

Do you wish to exchange your dress for a different size or item?

Unfortunately, we currently don't offer an exchange service for any products at this time. All our dresses are made to order. Therefore, we will not have any extra dresses for exchange. If you want a different item, please return the order and start a new order from scratch.

Additional Assistance

If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at info@sarah-houston.com. Our dedicated customer service team is here to assist you.

Thank you for your understanding and continued support.

Order Cancellation

We understand that circumstances may arise where you need to cancel your order. Please note the following cancellation policy:

Orders canceled within 0–24 hours after order confirmation will receive an 90% refund of the price.

Orders canceled within 24–72 hours after order confirmation will receive an 80% refund of the price.

Orders canceled between 72 hours after order confirmation and before shipment will receive a 50% refund.

Once your order has been shipped, it can no longer be canceled.

Warm regards,
The Sarah Houston Team

1. ¿Cómo sé mi talla? 

Los detalles de tallas de cada producto están disponibles en la página del producto. Proporcionamos una tabla de tallas completa para ayudarle a encontrar el ajuste perfecto. Si tiene más preguntas sobre el tamaño, no dude en comunicarse con nosotros en info@sarah-houston.com . Nuestro equipo estará encantado de ayudarle.

2. ¿Cómo puedo realizar un pedido a Sarah Houston? 

Realizar un pedido a Sarah Houston es simple y conveniente. Sigue estos pasos:

• Navegue por nuestro sitio web y seleccione los artículos deseados agregándolos a su carrito de compras.
• Una vez que haya terminado de comprar, vaya a la página de pago.
• Proporcione su dirección de envío y detalles de pago para completar el pedido.

3. ¿Qué métodos de pago aceptan? 

Sarah Houston acepta varios métodos de pago, incluidas tarjetas de crédito/débito (Visa, MasterCard, American Express), PayPal y otras opciones seguras de pago en línea. Tenga la seguridad de que su información de pago se maneja con la máxima seguridad y privacidad.

4. ¿Cuáles son las opciones de envío y tiempos de entrega?

El envío es GRATIS El estimado La fecha de entrega está indicada para cada producto . Los plazos de entrega dependen del tiempo de manipulación y tiempo de transporte de cada producto. Los días de manipulación y transporte se refieren a días hábiles, excluyendo fines de semana y festivos.

5. ¿Puedo realizar un seguimiento de mi pedido? 

Sí, puede realizar un seguimiento de su pedido en Sarah Houston . Una vez enviado su pedido, le proporcionaremos un número de seguimiento. Puede utilizar este número de seguimiento para controlar el estado y la ubicación de su paquete hasta que llegue a su puerta.

6. ¿Ofrecen envíos internacionales?

 Sí, Sara Houston. ofrece envíos internacionales a varios países. Durante el proceso de pago, puede seleccionar su país para el envío y se mostrarán las tarifas de envío aplicables y los tiempos de entrega estimados.

7. ¿Cuál es su política de devolución? 

Queremos que esté completamente satisfecho con su compra de Sarah Houston . Si, por algún motivo, no está satisfecho con su pedido, puede devolverlo dentro de los 30 días posteriores a la recepción del paquete. El artículo debe estar sin usar, en su estado original y con todas las etiquetas intactas. Consulte nuestra página Devoluciones y reembolsos para obtener instrucciones detalladas sobre el proceso de devolución.

8. ¿Cómo me comunico con atención al cliente? 

Nuestro equipo de atención al cliente está aquí para ayudarle con cualquier consulta o inquietud. Puede comunicarse con nosotros a través de los siguientes canales:

• Correo electrónico: info@sarah-houston.com
• Teléfono✆: +34 666 08 60 28 (lunes a viernes, 9:00 am - 5:00 pm GMT)
• Chat en vivo: Disponible en nuestro sitio web durante el horario comercial.

9. ¿Puedo cancelar o modificar mi pedido una vez realizado? 

Nuestro objetivo es procesar los pedidos rápidamente para garantizar la entrega oportuna. Si desea cancelar o modificar su pedido, comuníquese con nuestro equipo de atención al cliente lo antes posible. Haremos todo lo posible para atender su solicitud, pero tenga en cuenta que una vez que se envía un pedido, es posible que no sea posible realizar cambios.

10. ¿Hay promociones o descuentos disponibles? 

Sarah Houston ofrece periódicamente promociones y descuentos en diversos artículos. Asegúrese de suscribirse a nuestro boletín y seguirnos en las redes sociales para mantenerse actualizado sobre las últimas ofertas y ofertas especiales.

En Sarah Houston , nos esforzamos por brindar un servicio excepcional y productos de primera. Si tiene alguna otra pregunta que no esté cubierta en estas preguntas frecuentes, no dude en ponerse en contacto con nuestro equipo de atención al cliente. ¡Feliz compra!