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Return and Refund Policies 

• At sarah-houston.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
• We kindly ask you to return the products in their original packaging.
• All returned products will be fully refunded as long as they have not been used or damaged.
• If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
• During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
• However, please refrain from excessive testing beyond what is necessary.
• If the product loses value due to excessive handling, we may reduce the refund amount.
• If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
• Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at info@sarah-houston.com, you will receive an email within 48 business hours with the return address or a return label.
• If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
• In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
•  For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
• The refund will be processed promptly and without any additional charges.
• We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
• You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
• To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.

Who pays the return costs?

return case

Who pays the return cost?

Defective products: This applies when the product is incorrect, damaged by the transport company, has a factory defect at the time of delivery, or if you have received a product other than what you purchased. In such cases, please contact us as soon as possible, within 48 hours of receipt, and attach photos of the product's condition.

Sarah Houston

Who pays for returns if the customer has changed his mind, is not satisfied, or does not want the product?

The buyer

Exchanges:

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